Imagine a workplace with a strong service culture. A place where people work together, engaged and enthusiastic about creating an amazing experience for your customers! Where the entire team understands that the customer matters, their work matters and they matter. A place where the red carpet was rolled out for every customer & guest, by every staff person, at every touch point, every single time.
A place where your staff turns into a virtual sales team because they are making people feel welcome and wanted! A place where prospects turn into customers, and customers turn into raving fans - and bring in new customers! If you are a meeting professional looking for your next keynote speaker, Donna's experience as an actress sets the stage for her hilarious, motivating and theatrical style!
Want to get your team moving? Donna will reawaken your team's drive to be the very best! Thrilled customers begin with a workforce that is motivated, enthusiastic, and dedicated to delivering 'Wow!' moments every single day.
A place where your staff turns into a virtual sales team because they are making people feel welcome and wanted! A place where prospects turn into customers, and customers turn into raving fans - and bring in new customers! If you are a meeting professional looking for your next keynote speaker, Donna's experience as an actress sets the stage for her hilarious, motivating and theatrical style!
Want to get your team moving? Donna will reawaken your team's drive to be the very best! Thrilled customers begin with a workforce that is motivated, enthusiastic, and dedicated to delivering 'Wow!' moments every single day.
Services
Through keynote speaking, books, and training we help our clients gain the competitive advantage through customer service.
We help you turn prospects into customers and customers into raving fans!
You create BUZZ about your BUSINESS when you turn Mundane Moments into Movie Moments - Surprising encounters that delight and WOW your customers.
First, however, you've got to nail the customer service basics.
Consistency is the Key.
Your customers should have a positive experience at every Touch Point with every Team Member.
We help you turn prospects into customers and customers into raving fans!
You create BUZZ about your BUSINESS when you turn Mundane Moments into Movie Moments - Surprising encounters that delight and WOW your customers.
First, however, you've got to nail the customer service basics.
Consistency is the Key.
Your customers should have a positive experience at every Touch Point with every Team Member.
For almost two decades, Donna has been inspiring audiences and leading teams to roll out the red carpet for their customers.
She's the author of two books, including 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression (Career Press, 2015), and The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008).
As the Founder and CEO of Red Carpet Learning Systems, Inc., Donna has built a team of experts who help clients increase employee engagement, improve internal communication, get better customer service scores, and earn sales through the customer experience.
She's the author of two books, including 501 Ways to Roll Out the Red Carpet for Your Customers: Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Leave a Lasting Impression (Career Press, 2015), and The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service (Wiley, 2008).
As the Founder and CEO of Red Carpet Learning Systems, Inc., Donna has built a team of experts who help clients increase employee engagement, improve internal communication, get better customer service scores, and earn sales through the customer experience.
Donna Cutting, CSP is the Founder and CEO (Chief Experience Officer) of Red-Carpet Learning Systems, Inc.
She leads a team of customer service experts that train organizational leaders to turn prospects into delighted customers; and delighted customers into raving fans.
Rolling out the red carpet for others is as natural to Donna Cutting as breathing.
Her fondest memories from childhood include the occasions when her mother and Memere, her French grandmother who was the mother of fourteen children, would roll out the red carpet for family members "returning home" to Fall River, Massachusetts.
She leads a team of customer service experts that train organizational leaders to turn prospects into delighted customers; and delighted customers into raving fans.
Rolling out the red carpet for others is as natural to Donna Cutting as breathing.
Her fondest memories from childhood include the occasions when her mother and Memere, her French grandmother who was the mother of fourteen children, would roll out the red carpet for family members "returning home" to Fall River, Massachusetts.
Donna Cutting is a customer service speaker whose speeches are customized to your audience.
Donna will work with you to understand your goals and how to have the greatest impact on your staff, audience, etc.
Not sure if the following speeches are a good fit for your organization?
Don't hesitate to contact us so that we can discuss how to best adapt Donna's speeches to reflect your needs.
A stage actress and customer service expert, Donna's programs not only provide actionable ideas for engaging employees to improve the customer experience, but are a roller coaster ride of touching stories, exceptional audience participation, and hilarious comedy.
Donna will work with you to understand your goals and how to have the greatest impact on your staff, audience, etc.
Not sure if the following speeches are a good fit for your organization?
Don't hesitate to contact us so that we can discuss how to best adapt Donna's speeches to reflect your needs.
A stage actress and customer service expert, Donna's programs not only provide actionable ideas for engaging employees to improve the customer experience, but are a roller coaster ride of touching stories, exceptional audience participation, and hilarious comedy.
501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience.
This book will give you helpful tips to: make "red-carpet service" a first and lasting impression, get your team "red-carpet ready, " inspire positive word-of-mouth by delivering wow moments, handle service recovery with style, and employ creative marketing ideas and social media savvy.
The Red Carpet Learning Systems manual is now available to you.
This book will give you helpful tips to: make "red-carpet service" a first and lasting impression, get your team "red-carpet ready, " inspire positive word-of-mouth by delivering wow moments, handle service recovery with style, and employ creative marketing ideas and social media savvy.
The Red Carpet Learning Systems manual is now available to you.
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